5 Comments
More British Gas FAIL
Given everything that has happened so far you would think someone, somewhere in British Gas would decide something along the lines of “We really need to make sure this appointment with Mr Rodgers happens correctly or he is going to be really f****d off if we balls it up again. “
Seriously you really wouldn’t think they would want to fail again?
They failed. Appointment slot was 1pm – 5pm. According to one member of staff on the phone, my apoointment was sent to the engineer at 3pm and he is on his way to my flat (on a seperate note why wasn’t the engineer told earlier about the appointment? Why do they expect customers to wait in their homes when an engineer hasn’t even been told about the job?!
1735: While typing this post I had another call from a different member of staff who says the engineer is coming from home and lives in the HP area (an absolutely massive area) and is on his way… She is calling me back with an ETA….
1845 No call back and no sign of an engineer…
1910 Engineer has finally arrived, seems polite and nice enough.
1920 In goes meter number THREE, I will be getting a new card soon – card number EIGHT! Engineer has just told me that he was told about this job half an hour ago! So that’s totally different from either of the women who spoke to me on the phone!!
im having probs with this link its not available anymore and or could not be found ahhhhh what do i do now helpppppppppppppppp……..
What link can’t you find.. can’t work out what you mean in your comment?
[...] current working one), countless phone calls, several emails, two failed engineer appointments, two blatantly FOS lying telephone operators and one very irate [...]
BG = EPIC fail (ie9 farce victim).
Exactly the same thing again with British Gas. Even after phoning them 4 times and being promised and engineer was on his way, surprise surpirse not engineer !! I think what makes it worse that big companies like these are then to scared to empower their staff to deal with these complaints